Opened or used products
We cannot accept returns on opened or used bottles. This is a hygiene and safety requirement for personal-care products and applies regardless of the reason.
Damaged, defective or incorrect orders
Message us on +91 91672 77496 within 48 hours of delivery with photos of the parcel and the bottle. We will arrange a replacement or a full refund at no cost to you.
Scent preference
Fragrance is personal and develops differently on every skin. We cannot exchange a sealed product simply because the scent was not to your taste, so we encourage you to ask us for guidance before ordering. Every order includes a complimentary sample to help you explore.
Refund timelines
Once a refund is approved, the amount is returned to your original payment method and usually reflects within 5–7 working days. Banks and UPI providers may take longer to post the credit.
Cancellations
You can change or cancel your order as long as the parcel has not been dispatched. Message us on WhatsApp with your order details as early as possible. Once a parcel is handed to the courier it can no longer be changed or cancelled.
Still have a question?
Our team answers on WhatsApp, usually within a few hours.